Employee Experience Specialist

Support the full employee journey by managing key employee life cycle stages including onboarding, benefits, and engagement initiatives to enhance employee experience and ensure smooth, people-centered processes.

Employee Experience Specialist 
CrossBoundary Group

About the Firm  
CrossBoundary Group is a mission-driven investment and advisory firm that unlocks the power of capital for sustainable growth and strong returns in underserved markets. CrossBoundary Advisory has advised on over US$700 million of closed transactions in underserved markets across a broad range of impactful sectors, including agriculture, health, education, manufacturing, ICT, infrastructure, and clean power. Our investment platforms, CrossBoundary Energy, CrossBoundary Access, and CrossBoundary Real Estate, directly finance projects to bring cheaper, cleaner, and more reliable electricity, as well as education infrastructure, to developing countries. Anchoring the Group’s work in the renewable energy sector, CrossBoundary Energy is currently active in more than 10 African countries and has a portfolio of over US$100 million of renewable energy projects for commercial and industrial clients across the continent. CrossBoundary Access uses blended finance and an innovative project financing structure to unlock capital for mini-grids with a mission to bring electricity for the first time to more than 170,000 people. Learn more at www.crossboundary.com

Job Description
CrossBoundary is recruiting a full-time Employee Experience Specialist to join the People Team. The Employee Experience Specialist is responsible for creating and implementing programs and processes that support a positive employee experience from onboarding to offboarding. The Specialist will oversee the new hire onboarding process, manage employee contracts, benefits administration, facilitate cross-boarding for existing employees, and manage offboarding processes for transitioning employees.   

Why join us?
CrossBoundary operates in frontier markets that also hold immense investment opportunities. The chosen candidate will play an important role in a unique team with the opportunity to have a transformational impact on the renewable energy landscape in Africa. Team members come from diverse backgrounds, but share several qualities: curiosity, humility, integrity, a drive for excellence, and a bias for action. 

What you will do
Your primary responsibilities would be: 

• Contract management - Manage the contract and onboarding process, including:
  • Sending contracts, responding to candidate queries, liaising with relevant teams to address non-People Team queries, and ensure timely completion of signed contracts
  • Track consultancy contracts, ensuring timely issuance, renewal, and extensions as necessary
• New hire onboarding - Manage the onboarding process for every new hire, including:
  • Initiate onboarding tasks in the HRIS system, ensuring relevant stakeholders such as hiring managers are aligned to onboard the new hire successfully
  • Manage our onboarding buddy and mentorship program, including pair new hires with an onboarding buddy and a mentor based on their role and preferences
  • Manage the Analyst & Associate Mentorship program and liaise with the Wall Street Prep team for required setups
• Benefits management - Enroll new hires in benefits plans, including:
  • Support ongoing benefits administration, and ensure proper offboarding of exiting employees
  • Handle benefits-related grievances and audits to ensure all employees are correctly enrolled
  • Manage emergency situations to make sure team members are receiving best care under our plans
• Cross-boarding & Offboarding
  • Facilitate cross-boarding for internal transitions by updating employee records and coordinating with relevant teams (Admin, IT, Finance, Hiring Manager)
  • Collaborate with Senior Managers on offboarding processes and ensure smooth transitions
• Employee data management and documentation
  • Maintain accurate employee HR files, ensuring up-to-date documentation in BambooHR
  • Collaborate with stakeholders to update policies, benefits documents, and other key employee resources
  • Respond to employee data requests (e.g.,headcount) by compiling accurate information from HRIS
  • Prepare and provide official documents such as employment and visa letters
• Ongoing process improvement - Support ad hoc process improvement projects and provide ongoing assistance to the People Operations Senior Manager and Chief People Officer

Who You Are

• Bachelor's degree in human resources, Business Administration, or related field  
• 7+ years of experience in People Operations/Human Resources 
• Comfort with ambiguity; ability to operate effectively in a fast-paced and changing environment  
• Excellent communication skills across diverse audiences & strong stakeholder management 
• Experience working with a multinational firm with presence across Africa, MENA, and Latin America, with exposure to employment laws & regulations in these regions
• Excellent interpersonal and organisational skills 
• Strong attention to detail and problem-solving skills 
• Ability to work independently & within a team, and manage multiple priorities  
• Proficiency in Microsoft Office and HRIS software systems (specifically BambooHR)  

Location 
Candidates will join our team in Nairobi, Kenya 

Interested in applying?
Think you have what it takes but not sure you check every box? Research shows that while men apply to roles when they meet an average of 60% of the criteria, women often only apply when they meet every requirement. If you're passionate about what we're building, we want to hear from you! 

Equal Opportunity Employer
CrossBoundary is an equal opportunity employer. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to  [email protected]