Monitoring Analyst - Sierra Leone

Monitoring Analyst - Sierra Leone

CrossBoundary Energy 

About the Firm 
CrossBoundary Energy develops, owns, and operates distributed renewable energy solutions for businesses, offering cheaper and cleaner energy through power purchase and lease agreements. With a secured portfolio exceeding $567M, the company boasts over 500MW of solar PV and wind generation, approximately 605MWh of battery energy storage, and around 50MW of enabling thermal generation assets. Their clients include industry leaders like Rio Tinto, Unilever, Diageo, Heineken, Devki Group, and IHS Africa.
The diverse portfolio features large-scale renewable-led hybrid power plants for mines, rooftop and ground-mount solar PV plants for industrial clients, and distributed solar PV and battery power solutions for telecommunications sites. As a member of the CrossBoundary Group, founded in 2011, CrossBoundary Energy is dedicated to unlocking the power of capital for sustainable growth and strong returns in underserved markets. Learn more at www.crossboundaryenergy.com.   

Job Description  

CrossBoundary Energy is recruiting a Network Operations Center (NOC) Monitoring Analyst for the development and implementation of its Telecom Energy as a Service Company (TESCo) activities in Sierra Leone.  We are actively pursuing opportunities to provide Energy Services to integrate solar PV and storage solutions with telecom customers who rely on diesel generators to provide power to their operations.  Our hybrid Power System solutions can provide cheap, reliable and renewable power to our customers, but require 24x7x365 monitoring to maximise Power Availability and return on investment.  The Monitoring Analyst will support 24x7x365 monitoring of CBE and selected client assets, working closely with subcontractors, platform providers and the client.  CBE is not an EPC or a pure developer, as we seek to build a portfolio of long-term, high-performing assets, CBE will look to you for practical insights on how to make discrete business decisions that will directly affect our financial outcomes. 

Who We Are 

CrossBoundary operates in frontier markets that also hold immense investment opportunities. The chosen candidate will play an important role in a unique team with the opportunity to make a large impact on the renewable energy landscape in Africa. Team members come from diverse backgrounds, but share a number of qualities: curiosity, humility, integrity, a drive for excellence, and a bias for action. 

Who You Are 

• Self-starter: You don’t wait to be asked to add value.  When faced with an impasse, you convene the subject-matter experts you need to find a way forward.  You hold yourself personally accountable for brokering solutions where authority is unclear.  

• Deliberate: You are straightforward and known for choosing the simple, robust solution where more complicated approaches would deliver the same results. Your colleagues praise you for translating complex inputs into a plan of action.   

• Entrepreneurial: You want to work out how new technologies can be used to optimize our work and enable us to create robust products 

• Excellence: You demonstrate and maintain the highest personal standards, continually pursuing opportunities for improvement.  You are not afraid to get your hands dirty to untangle a complex issue 

• Flexibility: You are comfortable with ambiguity and effective in a fast-moving and complex environment that does not have a fixed rule book.  You identify opportunities where control or processes are needed, or where creative problem solving is required and take the necessary action 

• Collaborative: You are eager and willing to train up colleagues, contractors and stakeholders to consistently deliver excellent work 

• Curiosity: You distill the signal from the noise, and assist others to generate creative solutions by looking at problems from new perspectives.  

• Authentically Cares: You are patient and skilled at developing relationships with clients, suppliers, and teammates to consistently deliver excellent outcomes 

• Clear Communicator: Excellent written and verbal communication skills; crisp, clear, concise, and persuasive communicator that can connect with a broad range of audiences 

Primary Responsibilities 

• Monitor all Zoodlabs sites remotely via the NOC and RMS 

• Identify and escalate faults related to power systems, rectifiers, batteries, and telecommunications equipment.  

• Coordinate with Site Engineers and Technicians to dispatch field teams for on-site troubleshooting 

• Plan, schedule, monitor and execute routine maintenance via subcontractors and technicians, including generator maintenance, power system maintenance and refueling  

• Act as the decision maker for incidents that require escalation to 2nd and 3rd line support lines Conduct trend analysis to detect potential failures and recommend preventive maintenance actions.  

• Maintain logs of alarms, faults, and maintenance activities 

• Provide technical reports on system performance, downtime trends, and recommendations.  

• Assist in system testing, upgrades, and performance assessments.  

• Report and analyse performance data on Network Operations, especially MTTR and othert incident resolution metrics, including providing reporting data necessary to manage subcontractors and field agents 

Qualifications 

Ideal candidate will have the following skills and qualifications: 

• One year’s experience in power systems monitoring, telecommunications, or a related role.  

• Knowledge of Remote Monitoring Systems (RMS), SCADA, or similar platforms.  

• Ability to interpret technical data, alarms, and diagnostics.  

• Familiarity with UPS systems, battery storage, rectifiers, and diesel generators.  

• Working knowledge of Telecom BTS and preferably hybrid energy systems  

• Knowledge of ITIL processes, and process improvement methodologies such as Lean6SIgma 

• Experience with monitoring and control systems 

Required skills and qualifications:  

• One year’s work experience in a technical role  

• Ability to interpret technical data, alarms, and diagnostics.  

• Strong analytical and problem-solving skills.  

• Ability to work in a fast-paced, 24/7 monitoring environment. 

• Undergone some project management training 

• Experience working in Africa 

• Interest and understanding of the telecom world 

Location 

Freetown, Sierra Leone 

Equal Opportunity Employer 

CrossBoundary is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements in the country where we operate. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to our [email protected]